Withdrawal Policy1. Right of Withdrawal
At Innovative Consultancy Services Limited, we strive to ensure customer satisfaction with our products and services. This Withdrawal Policy outlines the terms under which customers may withdraw from their purchase and request refunds or returns for products purchased through our website https://www.innovativecosmetics.biz.
By placing an order on our Website, you agree to the terms of this Withdrawal Policy.
1. Right of Withdrawal
1.1 Eligibility: Customers have the right to withdraw from their purchase within 14 days without providing any reason. This period starts from the day the products are received by the customer or a third party (excluding the carrier) designated by the customer.
1.2 Exceptions: The right of withdrawal does not apply to:
• Products that are sealed and not suitable for return for health protection or hygiene reasons once unsealed after delivery.
• Customized or personalized products made according to customer specifications.
• Products that have been used, damaged, or are no longer in their original condition and packaging.
2. How to Exercise Your Right of Withdrawal
2.1 Notification: To exercise your right of withdrawal, you must notify us within the withdrawal period by sending a clear statement of your decision to withdraw (e.g., via email or contact form on our website). You can use the following contact details:
Innovative Consultancy Services Limited
Email: [email protected]
Phone: +852 9703 3656
Address: Unit B, 5/F., Wing Sing Commercial Centre
12 Wing Lok Street, Sheung Wan, Hong Kong
2.2 Return of Products: Upon exercising the right of withdrawal, you are responsible for returning the product(s) to us within 14 days from the date of notifying us. The product(s) must be returned in their original condition, unopened, unused, and with all original packaging and tags.
The return address will be provided upon confirmation of your withdrawal request.
3. Refunds
3.1 Refund Process: Upon receiving and inspecting the returned product(s), we will process the refund. If the product(s) meet the return conditions, we will issue a full refund of the purchase price, including the initial standard shipping fees (if applicable). Refunds will be processed using the same payment method used for the original transaction unless otherwise agreed upon.
3.2 Deductions: If the value of the product(s) has diminished due to handling beyond what is necessary to determine their nature, characteristics, or functioning, we reserve the right to deduct from the refund an amount reflecting the diminished value.
3.3 Refund Timeline: Refunds will be processed within 14 days of receiving the returned products. In cases where no products are returned, the refund will be processed within 14 days of receiving your withdrawal notice.
4. Return Shipping Costs
4.1 Responsibility for Costs: You are responsible for covering the costs of returning the product(s) to us, unless the products were defective, damaged, or incorrectly supplied by us.
4.2 Lost or Damaged Returns: We recommend using a trackable shipping service or purchasing shipping insurance for returned products. We are not responsible for returned items that are lost or damaged during return transit.
5. Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us immediately. We will provide instructions for returning the product, and you may be eligible for a refund or replacement. In such cases, we will cover the return shipping costs.
6. Non-Returnable Products
Certain products cannot be returned for hygiene or health protection reasons once unsealed. These include, but are not limited to, cosmetics, skincare, and personal care products if their seals are broken.